Return & Refund Policy

Return conditions


Thanks for shopping at MEDETOP Online Store

If you are not entirely satisfied with your purchase, we're here to help.


Returns You have 30 days calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Refunds Once we receive your item, we will inspect it and notify you that we have received your returneditem. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

Fill up Customer Form (download it here) and email (info[at]medetop.com.my) back to us or Write to us and provide us the following details :

1. Name
2. Email
3. Contact number (Skype/Whastapp/Mobile)
4. Complete Address
5. Order ID Number
6. Reason for return


 You will receive an email confirmation upon successful return. You may cancel your order anytime before it is shipped. Once an order is shipped, the Return Policy will apply. Contact us immediately by telephone or email for order issues such as incorrect / missing product (in parcel or transit) / incorrectly delivered and have your parcel slip ready in view.

Please return your purchase to the following address:

MEDETOP ONLINE STORE
Lot 4089, Jalan P4/8, Bandar Teknologi Kajang, 43500 Semenyih, Selangor Darul Ehsan, Malaysia. 
Please contact us at info@medetop.com.my or +(603) 8723 7988 if you have any questions or doubts.


Reimbursement condition

MEDETOP will only refund the item cost on the order confirmation of return product(s). MEDETOP is not responsible for returning packages & return delivery costs. MEDETOP will not refund any importation charges imposed by importing countries. MEDETOP will refund to the same credit card used for the original purchase. Please allow up to 2 weeks after successful return for the reimbursement credit to be reflected in your account. MEDETOP does not accept C.O.D. deliveries.